Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a casino we haven't covered yet? This page explains how to reach Non Gamstop Casinos and what we can (and can't) help with.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering casinos not on GamStop. We don't operate any casino, hold any player funds, or process withdrawals — so we can't resolve account issues, missing payments or bonus disputes directly. What we can do is point you in the right direction and make sure our own content is accurate.
- Corrections or updates to information on a listed brand, including bonus terms or ratings
- Questions about how we researched and ranked the operators on this site
- Suggestions for a casino not currently featured
- General queries about the site, its content or its affiliate relationships
- Feedback on anything that reads as unclear, outdated or wrong
What to contact the operator about instead
If your query relates to a specific account — a deposit that hasn't landed, a bonus that didn't apply, a withdrawal that's taking longer than expected, or verification documents — that has to go to the casino itself. Every operator listed on this site runs its own customer support, usually reachable through live chat or email from within your player account. We simply don't have access to account-level details, so we can't intervene on a payment or a dispute.
For guidance on setting healthy limits or taking a break, our Responsible Gambling page covers the tools and support options available, including how deposit limits and cooling-off periods work outside the GamStop scheme.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, which can save you a round trip:
- For a full breakdown of how we assess and rank operators, see Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed
- For background on who runs this site and how we're funded, see About Us
- For the rules governing use of this site, see our Terms and Conditions
How we handle commercial relationships
Non Gamstop Casinos may earn a commission when a reader clicks through to a listed casino and signs up. This is standard practice for comparison sites and it does not affect how brands are rated or ranked — commission never buys a better position. If your message relates to a partnership or advertising enquiry, please say so clearly so it can be routed correctly rather than treated as a reader query.
Response times and what to include
We aim to reply to genuine queries as quickly as we reasonably can, though as a small editorial team we don't offer live support. To help us answer efficiently, include:
- The name of the page or casino your message relates to
- A short, specific description of the issue or question
- Any relevant screenshots or dates, if the query concerns outdated information
Vague or general messages without this detail take longer to action, simply because we have to ask follow-up questions before we can look into anything properly.
A note on age and jurisdiction
Non Gamstop Casinos is intended for readers aged 18 and over based in GB. If you're contacting us about content on the site, please bear this in mind — we write for an adult audience considering casinos not on GamStop, and our replies will assume that context.